Remote Monitoring and Management (RMM) is the technology of developing software or information technology tools which would help Managed IT Service Providers (MSPs) engage in remote monitoring of client systems and networks plus the endpoints on the clients' side. Using these RMM tools MSPs can gather information regarding applications, hardware etc which are operating in the client's location and also obtain activity reports. Thus Remote Monitoring and Management helps resolve issues and do things like trouble ticket tracking, remote desktop monitoring etc and remotely install software and updates, administer patches etc.