Remote Monitoring and Management (RMM) is an emerging trend now. MSPs (Managed IT Service Providers) use RMM tools to remotely manage and monitor client systems and networks as well as the endpoints on the clients' side. RMM also helps MSPs in gathering information regarding applications, hardware etc, all operating from the client's location and also in obtaining activity reports. RMM, which can be carried out from a single, unified dashboard, helps manage or solve issues, do trouble ticket tracking, remote desktop monitoring etc and remotely install software and updates, administer patches etc.