IT Technology Management SoftwareDecember 11, 2017

IT service management (ITSM) includes a variety of aspects of IT businesses, such as plan, design, delivery, support, and infrastructure of information technology services. The process is bit brain racking and intense. This calls for a software tool to implement the ITSM process. Most often these software tools are developed and are combined together to form a suite or package to address all the ITSM processes.

What is ITSM based on?

ITSM is related to ITIL(Information Technology Infrastructure Library) which is a authenticated publication of the UK Cabinet Office. The latest is the 2011 version of ITIL which is revised from the 2007 ITIL version. ITIL groups IT business process categorizes includes service design, service operation, service strategy and most of all Continual Service Improvement

The General Framework of ITSM

ITIL brings in essential documents for better management decisions and ITSM tools enables implementation of guidelines per business requirements

IT Service Support

• Change management
• Configuration management
• Incident Management
• Release Management
• Problem Management
• Service Desk

IT Service Delivery

• Availability Management
• Capacity Management
• IT Service Continuity
• Service Level Management
• Financial Management

The main objective of the IT Software Management principles are to:

• Identify the latest IT infrastructure, processes and services
• Come up with future-proof IT management practices
• Design a strategy to enhance business to the next level
• Plan and organize in line with the strategy

ITSM Implementation Framework implements a design to include five steps

• Assement
• Design
• Plan
• Implementation
• Support